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How can I contact you for any additional information and help?For all additional information we're available on the e-mail email@example.com all days of the week.
Nina, your personal assistant
Where can I buy your products?You can buy our products exclusively in our online shop www.woodway-shop.com.How do I know my order was successfully carried out?When you've successfully placed an order in our online store you'll receive a conformation email. If you experience any problems regarding the orders, don't hesitate to contact us at firstname.lastname@example.org.How long will my order take to arrive?All the orders you submit before 3 p.m. will be dispatched the same day. Delivery time varies from one country to another. Time frame for deliveries is between 24 and 120 hours for the EU countries. For exact information about your country contact us at email@example.com.
Can I return the product I bought in an online store?We allow you to return the products in 30 days if you are not satisfied with. If you want to cancle your order, contact us at firstname.lastname@example.org or fulfill the form HERE. You are returning your product at your own espenses. We reserve the right to return the money until after we receive the product. The product has to be returned in its original packaging including all the papers and the warranty (if a product comes with one). In the case that the return product is damaged in any way or has any traces of use, we reserve the right not to return the money or to charge you for any damages.
Which address should I return the product to?
Please return your product to our address: EKO SAJA d.o.o., Na trati 16, 4248 Lesce, Slovenia. We advise you to use registered mail, as we will not be held responsible for any lost packages.
How can I pay in your online shop?We offer the following methods: Paypal, credit cards (VISA, Mastercard, AMEX, Discover, JCB) and bank transfers based on invoice. Bank transfers based on invoiceAfter choosing bank transfer as a preferred method of payment, you'll receive a quotation/invoice to your email with all the data you will need to carry out the payment: the amount required, our bank account number, reference and the purpose of payment. You will than pay with a general deposit slip through any of the web-banking systems or personally at bank or post offices of your preference. After paying, you can send us the conformation of your payment to email@example.com to ensure the fastest processing of your order, as all the invoices are only informative before being carried out. After we issue the quotation, you have 2 days to transfer us the money. If you do not, you order will be canceled.Is it safe to order products online?We guarantee you complete protection of your personal data and a safe order, protecting you from any possible abuse. We use corresponding technological and organizational programs to protect your personal data, orders and payments. As a costumer you are responsible for your operational system and protection of your usernames and passwords. When placing an order, you also guarantee that the provided data is correct and real.How is the delivery carried out?Our contract partners are GLS delivery service (Italy, Netherlands, Belgium, Luxembourg, Denmark and Croatina) and Post Slovenia (all other countriesHow much does the shipping cost?Shipping costs for Slovenia and Croatia are 2.99€, for other EU countries 5.00€ and for the rest of the world 10.00€. Do your products come with a warranty?Almost all our products come with a warranty, but their terms depend from one manufacturer to another. Warranty is valid with the receipt only. With your purchase we guarantee you to take care of your products in case of a reclamation.1-year warranty: Kerbholz watches, WoodWay sunglasses2-year warranty: WeWood watchesAre there any cases in which my warranty does not qualify?You may not use your warranty in the following cases:- Damage arising from the misuse of the product, not in accordance with manufacturer's instructions or disregarding them,- using the product for not intended uses,- any mistakes arising from the environmental influences (moisture, extreme cold or heat, over-voltage, dust, etc.), or coincidence,- unauthorized repair attempts,- any modifications of the products,- natural changes arising from wearing the product,- case or belt damage caused by the external influence,- water damage,- broken glass of the watch or lens damage (scratches or cracks),- frame breakage,- dead battery,- loss or theft of the product.Is the WOODWAY BAMBOO CUP impermeable? Yes. The advantage of our WoodWay Bamboo Cup over others is that it is completely tight due to the impermeable bamboo cap and the additional silicone closure
Can I wash WOODWAY BAMBOO CUP in the washing machine?Yes. You can wash in the washing machine, but we do recommend to remove the silicone sleeve. Can I use WOODWAY BAMBOO CUP for other drinks?Yes. WoodWay Bamboo Cup is made for all types of drinks, both cold and hot. Does WOODWAY BAMBOO CUP leave the taste?No. WoodWay Bamboo Cup is made from organic bamboo fibres, does not contain BPA or petrochemicals and does not leave the taste. How many times can I use the WOODWAY BAMBOO CUP?Countless times! WoodWay Bamboo Cup is reusable and can be used for years. When the cup does not serve you anymore, you can simply throw it away. Because it is made of completely natural materials it’s biodegradable and harmless to the environment.How long will my wooden accessory serve me?Wood is known for its durability; therefore, your wooden accessory can serve you for years.Are wooden accessories easily breakable?Our wooden accessories are made of very durable types of wood and are not easily breakableCan I expose my wooden accessory to water?Wooden accessories can get wet, although we would recommend you to not keep them in water for too long. They are protected for small amounts of water however long exposure of wood to water can damage the wood.Are wooden watches waterproof?No, wooden watches aren't waterproof but they are »splash-proof« meaning that a watch can get wet, but it's not suitable for bathing, swimming, showering or for being exposed to any other excessive amount of water. If you are looking for waterproof watches, check our special PHOENIX collection which is made from cotton fibres and waterproof up to 5 ATM.Can sweat damage my wooden accessory?No, sweat cannot affect or damage your wooden accessory.Does my wooden accessory need special protection?Wooden accessories are already protected so you do not need to use any special additional products. It is advised though that you do follow some guidelines to avoid any accidental and unwanted damages. We do recommend you to use Woodway 2 in 1 special wood polish, made 100% of beeswax. Buy it HERE. Can wooden accessories cause allergies?No, all of our accessories are hypoallergenic, meaning they do not cause any allergies.Why should I choose a wooden accessory?Our wooden products are way more than just accessories. They are a new approach and a new take on fashion and trends. Our inspiration comes from nature, its colors, materials and its natural diversity. Each wooden product is unique, just as everyone who wears it.Is wood timeless?Time is what creates patterns in tree barks, providing new shapes and colors to our watches. Wearing our wooden watch will make you realize that this moment is just a tiny bit of time.I bought your wooden product. Does this mean, they had to cut down a tree to make it?At WoodWay we pick our designers and brands carefully, always keeping sustainability and social responsibility in mind. All the wood that was used for our products comes from controlled harvesting or is waste wood, that would otherwise be thrown away. Some of our brands also express great care for nature – Italian company WeWood for example plants a tree for every product they sell in various naturally endangered parts of the world. Only with that they have already planted more than 300.000 trees.How can I adapt my wooden strap?You can do it yourself. Kerbholz watches can easily be shortened or elongated with a tool you'll receive with your watch. If you do not want to do it yourself any professional clockmaker will do it for you.Are the mechanisms in the watches of high quality?All of our watches contain high quality, recognized mechanisms.Swiss mechanism Ronda: Kerbholz watchesJapanese Miyota mechanism: WeWood watches Can the battery of a wooden watch be replaced?The batteries in our watches are easily replaceable. Every clockmaker can do it for you, or you can do it yourself, using proper tools. We do not offer this service.Are lenses in the glasses of great quality?All glasses contain high-quality lenses with UV400 protection.I read that the product is made of cork. What is cork?Cork is a high quality and sustainable rescource which is made from the bark of a tree, Quercus suber, or the cork oak. We only use cork of higher quality for our products.What is the life span of cork?Even though cork is surprisingly soft and pleasant to touch it's very easily maintained. We can also call it eco-alternative to leather. Cork is extremely resistant and thanks to its honeycomb structure handles friction and hits better than other materials with harder surfaces.What are the qualities of cork?Cork has all the qualities of leather. The only difference is that cork is made from the barks of trees and it is much lighter to carry compared to leather. It is waterproof, non-inflammable, very flexible, resistant, durable, doesn't attract dust and is therefore very suitable for asthmatics.How to maintain cork products?Maintaining cork products is really easy as a wet cloth is all you need to clean it. You simply wipe your product with a wet cloth and leave in to naturally dry on air. Cork does not absorb liquids and is therefore really easy to clean.Can I wash my cork product in the washing machine?We do not advise you to wash your cork products in the washing machine. A wet cloth will suffice.Is cork waterproof?Yes, cork is waterproof. Suberin (complex mixture of fatty acids and hard organic alcohols) is what makes cork water resistant for liquids as well as gas. As a result, cork does not rot or decay, making it one of the best seals.Is cork breakable?No. Cork is treated in a way that it has a high level of elasticity. All our cork products are made of top quality cork which is ground and pressed in the production process. Processed this way it gets extremely elastic.