FAQ


How can I contact you for any additional information and help?

For all additional information we're available on the e-mail info@woodway.si all days of the week.

Nina, your personal assistant


Where can I buy your products?
You can buy our products exclusively in our online shop www.woodway-shop.com.

How do I know my order was successfully carried out?
When you've successfully placed an order in our online store you'll receive a conformation email. If you experience any problems regarding the orders, don't hesitate to contact us at info@woodway.si.

How long will my order take to arrive?
All the orders you submit before 3 p.m. will be dispatched the same day. Delivery time varies from one country to another. Time frame for deliveries is between 24 and 120 hours for the EU countries. For exact information about your country contact us at info@woodway.si.

Can I return the product I bought in an online store?
We allow you to return the products in 30 days if you are not satisfied with. If you want to cancle your order, contact us at info@woodway.si or fulfill the form HERE. You are returning your product at your own espenses.  We reserve the right to return the money until after we receive the product. The product has to be returned in its original packaging including all the papers and the warranty (if a product comes with one). In the case that the return product is damaged in any way or has any traces of use, we reserve the right not to return the money or to charge you for any damages.


Which address should I return the product to?

Please return your product to our address: EKO SAJA D.O.O, Jalnova cesta 2, 4240 Radovljica, Slovenia. We advise you to use registered mail, as we will not be held responsible for any lost packages.


How can I pay in your online shop?

We offer the following methods: Paypal, credit cards (VISA, Mastercard, AMEX, Discover, JCB) and bank transfers based on invoice.

Bank transfers based on invoice
After choosing bank transfer as a preferred method of payment, you'll receive a quotation/invoice to your email with all the data you will need to carry out the payment: the amount required, our bank account number, reference and the purpose of payment. You will than pay with a general deposit slip  through any of the web-banking systems or personally at bank or post offices of your preference. After paying, you can send us the conformation of your payment to info@woodway.si to ensure the fastest processing of your order, as all the invoices are only informative before being carried out. After we issue the quotation, you have 2 days to transfer us the money. If you do not, you order will be canceled.

Is it safe to order products online?
We guarantee you complete protection of your personal data and a safe order, protecting you from any possible abuse. We use corresponding technological and organizational programs to protect your personal data, orders and payments. As a costumer you are responsible for your operational system and protection of your usernames and passwords. When placing an order, you also guarantee that the provided data is correct and real.

How is the delivery carried out?
Our contract partners are GLS delivery service (Italy, Netherlands, Belgium, Luxembourg, Denmark and Croatina) and Post Slovenia (all other countries

How much does the shipping cost?

Shipping costs for Slovenia and Croatia are 2.99€, for other EU countries 5.00€ and for  the rest of the world 30.00€.

Is the WOODWAY BAMBOO CUP leakproof?

The advantage of our WoodWay Bamboo Cup over others is that it is completely tight due to the leakproof bamboo cap and the additional silicone closure. However we do not recommend to carry the cup in your bag.


Can I wash WOODWAY BAMBOO CUP in the washing machine?
Yes. You can wash in the washing machine, but we do recommend to remove the silicone sleeve.

Can I use WOODWAY BAMBOO CUP for other drinks?
Yes. WoodWay Bamboo Cup is made for all types of drinks, both cold and hot.

Does WOODWAY BAMBOO CUP leave the taste?
No. WoodWay Bamboo Cup is made from organic bamboo fibres, does not contain BPA or petrochemicals and does not leave the taste.

How many times can I use the WOODWAY BAMBOO CUP?
Countless times! WoodWay Bamboo Cup is reusable and can be used for years. When the cup does not serve you anymore, you can simply throw it away. Because it is made of completely natural materials it’s biodegradable and harmless to the environment.